Terms and Conditions

Last updated: 22 August 2026

1. About these Terms

This website is owned and operated by Cigs Hub Australia (“we”, “us” or “our”).

These Terms and Conditions govern your access to and use of our website and your purchase of products from us. By using the website or placing an order, you agree to these Terms.

If you do not agree with these Terms, you must not use the website or place an order.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot legally be excluded, including rights under the Australian Consumer Law.

2. Eligibility and age restrictions

Our products are intended only for customers who are at least 18 years old and legally permitted to purchase them.

By using this website or placing an order, you confirm that:

• You are at least 18 years old;

• The information you provide is complete and accurate;

• You are legally permitted to purchase the products in your location; and

• You are purchasing for yourself or another person who is legally eligible to receive the products.

We may request valid photographic identification or use an age-verification service before accepting or dispatching an order.

The person receiving an order may also be required to provide identification and proof of age. An order may not be delivered if the recipient cannot satisfy applicable age-verification requirements.

It is illegal to sell or supply tobacco products to anyone under 18 years of age.

3. Product availability and legal restrictions

All products are subject to availability and applicable Commonwealth, state and territory laws.

We may decline or cancel an order where:

• A product is unavailable;

• We cannot confirm payment;

• We cannot verify the customer’s age or identity;

• The order information appears incomplete, inaccurate or fraudulent;

• Delivery to the nominated location would be unlawful;

• The order appears to be intended for unlawful resale or another prohibited purpose; or

• We are otherwise required to do so by law.

If we cancel an order after receiving cleared payment, we will return the applicable amount unless the law permits or requires otherwise.

Product images are provided for general illustration. Packaging may vary where permitted by law. Product descriptions, quantities and prices displayed at the time of ordering form part of your order.

4. Orders and acceptance

Placing an order is an offer to purchase the selected products under these Terms. An automated order acknowledgement does not necessarily mean that we have accepted the order.

An order is accepted when:

• We receive the required payment as cleared funds;

• Any required age or identity verification has been completed;

• We confirm that the products are available; and

• We send an order confirmation or dispatch the order.

Please review your product selection, quantity, delivery address and contact information carefully before submitting your order.

5. Prices

Prices are displayed in Australian dollars unless stated otherwise.

Any taxes, delivery charges or other fees payable will be shown before the order is submitted. We currently offer free standard delivery Australia-wide, subject to carrier coverage and any restrictions disclosed at checkout.

If a genuine pricing or listing error affects an order, we will contact you before accepting it. You may confirm the order at the correct price or cancel it and receive a return of any amount already paid.

6. Payment by bank transfer

We accept payment by bank transfer only.

Bank-transfer instructions will be provided during checkout or with your order confirmation. You must:

• Transfer the correct total amount;

• Use the order number or payment reference provided;

• Transfer funds only to the bank account shown in our official payment instructions; and

• Ensure that any bank fees are paid by you so that we receive the full order amount.

Your order will remain pending until the funds have cleared in our nominated account. A payment receipt or screenshot does not, by itself, constitute cleared payment.

Bank-processing times may vary. We are not responsible for delays caused by your financial institution.

If payment is not received within [insert payment period—for example, 48 hours], we may cancel the pending order. We will not dispatch products before payment has cleared.

Contact us immediately if you believe you transferred an incorrect amount or used an incorrect payment reference. Refunds for duplicate or excess payments will be handled after the funds have been identified and cleared.

We will never notify you of a change to our bank details solely through an unexpected message. If you receive suspicious or inconsistent payment instructions, contact us using the details published on this website before transferring funds.

7. Shipping and delivery

Orders with confirmed payment are normally dispatched on the next business day. Orders paid on weekends or public holidays will normally be dispatched on the following business day.

Dispatch time is separate from delivery time. Delivery estimates are not guaranteed and may vary by carrier, destination, public holidays, severe weather and other circumstances outside our reasonable control.

We deliver Australia-wide using third-party carriers, subject to carrier coverage and legal restrictions. Some regional or remote locations may require additional delivery time.

Where tracking is available, tracking information will be sent after dispatch.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after dispatch.

If an order is returned because the address was incorrect, incomplete or inaccessible, reasonable redelivery costs may apply.

8. Delayed, lost or damaged orders

If your order is significantly delayed, lost or damaged in transit, contact us promptly and provide:

• Your order number;

• A description of the problem; and

• Photographs of the products, packaging and delivery label where relevant.

We will work with the carrier to investigate and provide an appropriate resolution.

Nothing in this section limits your rights under the Australian Consumer Law. We do not transfer all responsibility for an order to the carrier merely because it has been dispatched.

9. Change-of-mind returns

We do not offer returns, exchanges or refunds where you:

• Change your mind;

• Order the wrong product or quantity;

• Find the product cheaper elsewhere; or

• Decide that you no longer want or need the product.

This change-of-mind policy does not affect your rights where a product fails to meet an applicable consumer guarantee.

10. Faulty, damaged or incorrectly supplied products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied or materially different from its description, contact us with your order number and evidence of the issue.

We may request further information or ask you to return the product so that we can assess it. If the product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy. The available remedy will depend on the nature and seriousness of the problem.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs paid by you.

A remedy may not be available if:

• You simply changed your mind;

• You misused or improperly stored the product;

• You caused the damage;

• You used the product contrary to its instructions; or

• You were informed of the relevant fault before purchasing it.

These exclusions do not limit rights that cannot legally be excluded.

11. Website information

We take reasonable care to keep website information accurate and current. However, minor errors, interruptions or outdated information may occasionally occur.

To the maximum extent permitted by law, we do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

Product descriptions and other representations made by us remain subject to the Australian Consumer Law and cannot be excluded by this section.

12. Acceptable use

You must not:

• Use the website for an unlawful or fraudulent purpose;

• Attempt to purchase products while underage or on behalf of an underage person;

• Provide false identity, age, payment or delivery information;

• Interfere with the website’s operation or security;

• Introduce malicious code;

• Attempt to gain unauthorised access to our systems or another person’s account;

• Scrape, reproduce or commercially exploit website content without permission; or

• Use our products in breach of applicable law.

We may restrict access to the website or decline an order where we reasonably believe these Terms have been breached.

13. Intellectual property

Unless otherwise stated, the website and its content—including text, graphics, branding, photographs and layout—are owned by or licensed to Cigs Hub Australia and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify or commercially exploit its content without prior written permission.

14. Third-party links and services

Our website may contain links to services operated by third parties. These services are governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control. This provision does not exclude liability that cannot legally be excluded.

15. Liability

To the maximum extent permitted by law, we are not liable for loss resulting solely from:

• Your unlawful or improper use of the website or products;

• Inaccurate information supplied by you;

• Events outside our reasonable control; or

• Third-party websites or services that we do not control.

Nothing in these Terms excludes, restricts or modifies our liability for fraud, wilful misconduct or any consumer guarantee, right or remedy that cannot legally be excluded.

16. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

By using the website, you acknowledge that personal information may be processed as described in our Privacy Policy, including for order fulfilment, payment confirmation, delivery, security, fraud prevention and age verification.

17. Changes to these Terms

We may update these Terms to reflect changes to our business, website or legal obligations.

Updated Terms will apply from the date they are published. Changes will not apply retrospectively to an order already accepted unless required by law or agreed with you.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.

19. Governing law

These Terms are governed by the laws of [insert Australian state or territory] and the applicable laws of the Commonwealth of Australia.

You and Cigs Hub Australia submit to the courts of that state or territory and any courts entitled to hear appeals from them.

Nothing in this section limits any right you may have to bring a claim in another jurisdiction under applicable consumer law.

20. Contact us

Questions about these Terms or an order can be directed to:

Cigs Hub Australia
Email: info@cigshubaustralia.com
Telephone/WhatsApp: +61 424 936 592