Shipping policy

Shipping Policy

Order processing

Orders with confirmed payment are dispatched on the next business day. Orders placed on weekends or public holidays will be dispatched on the following business day.

During exceptionally busy periods, dispatch may take slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

Delivery coverage

We deliver Australia-wide using trusted third-party carriers. Delivery availability and timeframes may vary for regional or remote locations.

Estimated delivery times shown at checkout begin from the date of dispatch and are estimates only. Delays may occasionally occur due to carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.

Tracking

Where tracking is available, tracking details will be sent to you after your order has been dispatched.

Delivery address

Please ensure your delivery address is complete and correct before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

Additional delivery charges may apply if an order is returned because the address provided was incorrect or incomplete.

Lost or damaged orders

If your order is delayed, lost or arrives damaged, please contact us promptly with your order number and any relevant photographs. We will work with the carrier to investigate and provide an appropriate resolution.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Frequently Asked Questions

What is your return policy?

All sales are final. Products sold by Cigs Hub Australia are not eligible for return, exchange, or refund unless required under Australian Consumer Law, or if the wrong item or a faulty product is received. Please review your order carefully before completing your purchase.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

Do you offer international shipping?

No, we only ship within Australia.

What payment methods do you accept?

We accept Bank Transfer, PayPal, Wise, USDT, and more.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order by logging into your account or contacting our customer support team.

Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placement. After this time, orders are processed and cannot be changed. Please contact us immediately if needed.

How can I contact customer support?

If you have any questions or need assistance, please contact us via email at info@australiacheapcig.com or on WhatsApp at +61 424 936 592.

When do you ship orders?

We ship all orders on the next business day. If you place your order before 12 a.m., it will be dispatched the following working day. Orders placed on weekends or public holidays will be shipped on the next business day.