Refund policy

Refunds & Returns Policy

Change-of-mind returns

Cigs Hub Australia does not accept returns, exchanges or refunds if you:

• Change your mind;

• Order the wrong product or quantity;

• Find the product cheaper elsewhere; or

• Decide that you no longer want or need the product.

Please review your order carefully before completing your purchase.

Faulty, damaged or incorrect products

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged in transit, incorrectly supplied or materially different from its description, please contact us promptly with:

• Your order number;

• A description of the issue; and

• Clear photographs of the product, packaging and shipping label, where applicable.

We may ask you to return the product or provide further information so that we can assess the issue.

If the product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law. The available remedy will depend on the nature and severity of the problem.

If the product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse any reasonable return shipping costs you have paid.

Exclusions

A remedy may not be available where:

• The product was damaged through misuse or improper storage;

• The problem resulted from use contrary to the product instructions;

• You were informed of the relevant fault before purchase; or

• The request relates solely to a change of mind.

These exclusions do not limit any rights that cannot legally be excluded under the Australian Consumer Law.

Contacting us

To request an assessment, contact us at [info@cigshubaustralia.com] and include your order number and details of the issue.