Privacy policy

Privacy Policy

Last updated: 22 August 2026

1. About this policy

Cigs Hub Australia operates this online store and website, including its related content, features, products and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how Cigs Hub Australia collects, holds, uses and discloses your personal information when you visit our website, create an account, place an order, communicate with us or otherwise use the Services.

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

2. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information: Your name, email address, telephone number, billing address and delivery address.

  • Account information: Your username, password, account preferences and settings.

  • Order information: Products viewed, added to your cart or purchased, order history, returns, refunds and other transaction details.

  • Payment information: Payment method, payment status, transaction identifiers and limited payment details supplied by our payment processors. Full payment-card information is generally processed securely by Shopify or the relevant payment provider rather than stored directly by us.

  • Age-verification information: Your date of birth, age-verification result and, where required, information used to confirm your identity or eligibility to purchase age-restricted products.

  • Communications: Information included in emails, messages, enquiries, complaints, reviews or other communications you send to us.

  • Device and technical information: Your IP address, browser, device type, operating system, network information and other online identifiers.

  • Usage information: Information about how you use and navigate our website, including pages viewed, links selected and interactions with our Services.

  • Marketing information: Your marketing preferences and information about how you interact with our promotional communications.

Please do not provide personal information that we have not requested.

3. How we collect personal information

We may collect personal information:

  • Directly from you when you visit our website, create an account, place an order, contact us or otherwise provide information to us;

  • Automatically through cookies, pixels and similar technologies when you use our website;

  • From Shopify and other service providers that help us operate our store;

  • From payment processors, fraud-prevention providers, age-verification providers and delivery carriers;

  • From marketing, advertising and analytics partners; and

  • From other third parties where you have authorised the disclosure or where collection is permitted by law.

If you do not provide information that we reasonably require, we may be unable to process your order, verify your eligibility to purchase a product, deliver your order or provide certain Services.

4. How we use your information

We may collect, hold and use your personal information to:

Provide and improve our Services

This includes:

  • Processing payments and fulfilling orders;

  • Arranging shipping and delivery;

  • Managing accounts and remembering preferences;

  • Processing lawful returns, refunds and other transactions;

  • Responding to customer-service enquiries;

  • Personalising and improving the shopping experience; and

  • Maintaining and improving our website, products and Services.

Verify age and eligibility

Where required, we may use personal information to verify that you meet the applicable minimum age and other legal requirements for purchasing age-restricted products.

Communicate with you

We may use your information to send order confirmations, delivery updates, account notices, policy updates and responses to your enquiries.

Marketing and advertising

Subject to applicable law, we may use your information to:

  • Send marketing communications by email, text message or other approved channels;

  • Measure the effectiveness of advertising;

  • Display advertising that may be relevant to you; and

  • Recommend products based on your interactions with our store.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email. You may still receive non-promotional communications concerning your account, orders or legal notices.

Security and fraud prevention

We may use your information to:

  • Authenticate accounts;

  • Verify transactions;

  • Detect, investigate and prevent fraud;

  • Identify illegal, unsafe or malicious activity;

  • Protect our customers, business and Services; and

  • Enforce our terms and policies.

You are responsible for keeping your account credentials confidential and should not share your password with anyone.

Legal and regulatory purposes

We may use your personal information to:

  • Comply with applicable laws and regulatory requirements;

  • Respond to lawful requests from courts, regulators, law-enforcement agencies or other authorities;

  • Investigate or defend legal claims;

  • Enforce our agreements, policies and rights; and

  • Protect the rights, safety and property of Cigs Hub Australia, our customers and others.

5. Cookies and similar technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember your preferences, understand website usage, prevent fraud and support analytics and advertising.

You can manage cookies through your browser settings and, where available, our cookie-consent controls. Blocking certain cookies may prevent parts of the website from working correctly.

6. When we disclose personal information

We may disclose personal information:

  • To Shopify, which hosts and supports our ecommerce store;

  • To payment processors, delivery carriers, fulfilment providers, age-verification providers and fraud-prevention services;

  • To technology, cloud-hosting, analytics, customer-support and security providers;

  • To marketing and advertising partners where permitted by law;

  • When you direct or authorise us to disclose information;

  • To our professional advisers, including accountants, insurers and legal advisers;

  • In connection with a proposed or completed sale, merger, restructuring or transfer of our business; and

  • To regulators, courts, law-enforcement agencies or other parties where required or permitted by law.

These parties may process your information under their own privacy policies or on our behalf under contractual arrangements.

We do not disclose personal information to third parties for unrelated purposes without your consent unless the disclosure is authorised or required by law.

7. Shopify

Our store is hosted by Shopify. Shopify processes personal information about your access to and use of our store to provide its ecommerce platform, payments, security, analytics and related features.

When you visit or purchase from our store, Cigs Hub Australia generally controls how and why your customer information is used. Shopify processes much of that information on our behalf. Shopify may also process certain information for its own purposes when you use services such as Shop or Shop Pay.

You can learn more from the Shopify Consumer Privacy Policy and submit eligible requests through the Shopify Privacy Portal.

8. Overseas disclosures

Some of our service providers operate outside Australia. As a result, your personal information may be disclosed to or processed in other countries.

Shopify’s Asia-Pacific contracting entity is located in Singapore, and Shopify states that customer information may be transferred to and processed in countries where Shopify, its affiliates or service providers operate, including Singapore and Canada. Other service providers may process information in additional countries.

Privacy protections in another country may differ from those available under Australian law. Where required, we take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable privacy requirements.

9. Data security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

No security system or method of electronic transmission is completely secure. You should avoid sending sensitive or confidential information through unsecured communication channels.

If you have an account, you should use a strong, unique password and notify us immediately if you suspect unauthorised access.

10. Retention of personal information

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services;

  • Maintain your account;

  • Complete transactions;

  • Meet taxation, accounting and other legal obligations;

  • Prevent fraud;

  • Resolve disputes; and

  • Enforce our agreements and policies.

When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, unless we are required or permitted by law to retain it.

Shopify and other service providers may apply their own lawful retention periods to information they process.

11. Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before processing the request.

We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain the reason where required by law.

Depending on where you live, you may also have additional rights relating to deletion, restriction, objection or data portability. These rights are not absolute and may be subject to legal exceptions.

12. Marketing preferences

You may opt out of promotional emails at any time by selecting the unsubscribe link included in the message or contacting us.

You may also ask us to stop other forms of direct marketing. We will process your request within a reasonable period.

Opting out of marketing will not prevent us from sending essential communications about your orders, account, security or our legal obligations.

13. Children and age-restricted Services

Our Services and products are intended only for persons who have reached the minimum legal purchasing age applicable to the relevant product and location.

We do not knowingly sell age-restricted products to, or intentionally collect personal information from, persons who are not legally eligible to purchase them.

If you believe that an ineligible person has provided personal information to us, please contact us so that we can investigate and take appropriate action.

14. Third-party websites

Our Services may contain links to websites, applications or platforms operated by third parties.

We do not control and are not responsible for the privacy, security, content or practices of third-party services. You should review their privacy policies before providing personal information.

A link to a third-party service does not necessarily mean that we endorse that service.

15. Privacy complaints

If you have a question or complaint about how we handle personal information, contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern. We will acknowledge your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act 1988 applies, you may be entitled to contact the Office of the Australian Information Commissioner.

Customers outside Australia may also have the right to contact their local privacy or data-protection authority.

16. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, technology, Services or legal obligations.

The revised policy will be published on this website with an updated revision date. We will provide additional notice where required by law.

17. Contact us

For privacy questions, access or correction requests, or complaints, contact:

Cigs Hub Australia
Email: info@cigshubaustralia.com
Telephone/WhatsApp: +61 424 936 592